Guest Wellbeing Standards

We are closely monitoring the Centers for Disease Control and local Government and Public Health Departments and following their Guidelines regarding Covid-19.

Maintaining Social Distancing continues to be the most effective method of stopping the spread Covid-19. We have established new standards and procedures throughout the property to ensure we are adhering to the highest level of protection. Please take a moment to review information about some of the changes you can expect when you arrive and during your stay.

Social Distancing

We are asking all guests who have not yet been vaccinated to continue to practice Social Distancing and stand at least 6 ft away from other guests you are not traveling with.

We have rearranged and lightened up furniture groupings in our common areas to provide a comfortable and safe space for you to relax and enjoy yourself.

We have furnished additional outdoor areas where you can find a serene spot to relax with your party while practicing safe distancing.

Associate Training

The health of our associates is being carefully monitored with daily temperature readings.

All associates will participate in ongoing COVID-19 safety and sanitization training.

General Property Information

We are maintaining a schedule of multiple sanitation cleanings daily to ensure safe and comfortable environments for our guests and team. In addition to our already high standard of cleaning, the frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces, such as door handles.

L’Auberge will be using the highest classification of disinfectants recommended by the Centers for Disease Control to treat known pathogens.

Hand sanitizer stations are located throughout the property.

Masks and gloves are available for guests upon request at the Front Desk.

Arrivals and Departures

Valet attendant work areas are cleaned regularly. This includes podiums, keyboards and desks.

While we are taking many measures to keep you safe, we understand you may prefer to self-park. If you or a loved one choose to self-park and require assistance, our valet attendants will come out to your vehicle to ensure your safety.

Guests will receive a final folio via email prior to departure, so it is not necessary to visit the Front Desk to complete your check-out. A printed copy is available upon request.

Guest Room Housekeeping

We will be providing a “light stayover service” for all guest rooms daily. During this service we will remake the bed, remove all trash from the room, replace dirty linen with fresh linen and terry, and replace and restock all amenities such as shampoo, conditioner, coffee, condiments, dishware, and glassware.

All guest linen and terry has been washed with proper approved chemicals and at a high temperature in accordance with CDC guidelines.

In-room items such as phones and TV remotes are thoroughly sanitized between guests.

All rooms are inspected prior to being released for guest occupancy.

Your room will be stocked appropriately for the entire stay. Upon arrival, we will discuss options for additional requests and linen exchanges.

Extra pillows and blankets will no longer be stored in guest closets and will be delivered in one time use sealed bags upon request.

When performing deliveries, our associates will be wearing gloves and protective face masks.

Dining

Cress on Oak Creek offers, breakfast, lunch and dinner options, find menus here.

All tables and chairs will be thoroughly sanitized between each seating.

You may also phone to place a food order and pick it up from the restaurant.

Check Presenters and Pens will be sanitized after each use

Condiments will be served in single-use containers or disposable packets

Appropriate personal protective equipment (PPE) will be worn by restaurant associates in accordance with CDC guidelines and Arizona state laws.

For those who would like to dine in the comfort of their private room, In-Room Dining is available from 7am – 8pm with non-contact delivery. Guest checks will automatically be charged to the guest’s room.

Spa & Fitness

L’Apothecary Spa is open and welcoming guests, find hours and services here. New standards allow us to ensure the highest level of service, cleanliness and safety:

– Retail is open.

– Appointment times for spa services will be staggered to reduce capacity of lounges, relaxation rooms and allow for additional cleaning and sanitizing of all spaces.

– Masks will be required for treatment providers and all guests upon entering the Spa, as well as when they are enjoying their massage.

– Shared amenities in the spa lounges have been removed. Toiletry items and personal grooming products will be available upon request.

– Bottled water is available in the relaxation rooms prior to spa services.

The fitness center is available 24 hours per day with a guest room key.

Activities & Amenities

Social distancing will be practiced throughout any activity for both associate and guest safety where applicable.

The pool is available between 9am – 10pm.

 

Please contact the Concierge team if you have any questions.

All procedures and adapted programming are subject to change based on guidance from the CDC and applicable governmental authorities.